While no one at EKC has yet to become sick with the COVID-19 virus, we do have contingencies in place during this situation.  Everyone at EKC has the ability to access our servers remotely, and many of us do as a regular part of our work.  Should we have to close the office, calls would be routed to people according to the nature of the call.  In addition we have an answering service to take off-hours calls for support and direct them to the appropriate list of technicians to insure that full coverage and contracted response times are maintained.

Should questions arise, email is the best way to contact us.  This tends to provide the clearest response and the best way to exchange information.

However, should a problem occur that results in an outage of higher severity, you may still call 847-296-8035 for technical support and even if you do not reach us directly and have to leave a message with the answering service, your call should be returned within an hour.